Refund

Refund Policy

thehydrojen organizes its rules on returns, exchanges, and refunds in the following sections.

thehydrojen: eligibility
Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at thehydrojen to starting a request
When requesting a return or exchange, contact us at Support@thehydrojen.shop before sending the item. Once the request is approved, thehydrojen will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

refund timing at thehydrojen
Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

thehydrojen: exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from thehydrojen on support
For return or exchange assistance, contact Support@thehydrojen.shop or 603-464-7684.

What thehydrojen customers should know about order problems
If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What thehydrojen customers should know about condition of returns
The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: thehydrojen
Brand name: thehydrojen
Email: Support@thehydrojen.shop
Phone: 603-464-7684
Physical address: 9 Fisk Rd, Concord, New Hampshire, 03301, United States